I LOVE FedEx!
I’m writing this post from my new EeePC which was delivered to me this afternoon by the guy that owns the local FedEx Home Delivery franchise! For whatever reason, Woot! shipped this thing “home delivery,” and FedEx tried to deliver it to my place of work at 7:50 AM. Of course, no one was there.
I called the FedEx toll-free number and explained that they’d tried to deliver to my office, could I pick it up at their local main office? She put me on hold and contacted that office. When she returned she told me that they would try to deliver it again. I asked “when?” and was told “During business hours.”
Marvelous.
So I went down to the office for a while this morning. To no avail, of course. I left a note on the front door: “FedEx, Sorry I Missed You.” I then went on about my day.
I’d just gotten back from the grocery store and was putting the stuff away when my cell phone rang. It was about 4:30PM. “Mr Baker? This is the FedEx Home Delivery guy. I’m at your office.”
Thankfully I live about five minutes from the office. He waited until I got there. He’d gotten an email from Corporate, and wanted to make sure I was happy.
He succeeded!